Library Aide: Children’s Shelving/Customer Service; Athens-Clarke County Library

Position Library Aide: Children’s Shelving/Customer Service (CH-05); Athens-Clarke County Library, Athens, GA
Status Part-time; hourly; without benefits
Hours 17 hours per week; requires nights and weekends
Salary $9.50 per hour
Application Deadline July 23, 2018

Bilingual (Spanish/English) skills preferred.

Position Summary

Athens Regional Library System, Georgia Public Library of the Year 2017, is hiring a Library Aide to work as a member of the Children's Services Team in the Athens-Clarke County Library. We seek an enthusiastic, flexible individual who proactively searches for opportunities to deliver quality library services that engage the community and exceed expectations.

This part-time position primarily shelves library materials in the correct order, shelf-reads to maintain order, and rearranges or shifts the collection as required, so attention to detail is necessary. The position also requires duty at the Children's Department and Young Adult public service desks, providing reference and computer assistance to library patrons. Position may also assist with children's programs. Excellent customer service skills, including approachability, patience, and tactfulness are required. Position requires limited independent judgment and works under the direct supervision of the ARLS Children's Services Coordinator.

Minimum Training and Experience

High school diploma or equivalent required, with some post-secondary education preferred. Library-related work experience is preferred. A combination of education, training, and experience that provides requisite knowledge, skills, and abilities for the position may also be considered.

Essential Job Functions

The following duties are normal, but not exclusive or all-inclusive, expectations for this job.  Other duties of a similar nature may be required and assigned, and job assignments and schedules may change in the future.

  • Shelves library materials in accurate location by alphabetical, numerical, chronological or Dewey Decimal order and in a timely manner.
  • Performs shelf reading to locate mis-shelved materials and to maintain accurate order of materials; straightens shelves and other assigned areas.
  • Shifts materials on shelves in the collection as needed and re-stocks library displays with appropriate materials.
  • Provides direct customer service to library patrons of all ages, especially children and families, assisting with their information, readers' advisory, computer, and circulation needs.
  • Shares knowledge of programs, activities, and facilities of the Athens-Clarke County Library and all branches of the Athens Regional Library System with patrons.
  • When covering public service desks, is responsible for the management and operations of each department, and is responsible for closing and security of the Children's Department when working the evening shift.
  • Upholds all library policies, including the Patron Responsibilities and Conduct statement; monitors and responds to safety and security of library patrons and campus; reports situations according to established procedures.

Supervisory Responsibilities 

  • No supervisory responsibilities at this time.

Knowledge, Skills and Abilities

  • Ability to see, read, and understand titles, authors, call numbers, and dates.
  • Knowledge and understanding of the PINES online library catalog and patron database.
  • Knowledge of collection layout and organization.
  • Ability to follow oral and written instructions; effective communication and interpersonal skills as applied to interaction with the public, co-workers, and supervisor.
  • Knowledge of customer service principles and skill in providing customer service to patrons of all ages, as well as to co-workers.
  • Ability to work cooperatively with patrons and library staff.
  • Ability to use, understand and assist patrons with computer applications.
  • Knowledge of basic library operational principles and practices and application of ARLS and A-CCL policies, procedures, and activities.
  • Knowledge of programs, activities, and facilities of the Athens Regional Library System.
  • Ability to answer questions and explain library procedures and policies.
  • Ability to exercise good judgment and make decisions using established practices and procedures.
  • Ability to maintain regular, predictable, and punctual attendance.
  • Knowledge of all normal and emergency library building procedures.
  • Work performed is physical in nature and involves sufficient physical strength and stamina to perform the following work:
    • Frequent reaching, kneeling, crawling, crouching, squatting, bending, and twisting to shelve materials from floor level to above head; occasional climbing and balancing to use step stools, ladders, and climb stairs;
    • Constant light grasp to prepare materials for checkout and patron use, frequent firm grasp, pinching/fine motor abilities to prepare materials/books, and reaching overhead to stock books;
    • Constant near acuity to read computer screens, and book and shelving labels;
    • Frequent hearing to communicate with public and staff;
    • Frequent lifting of up to 40 pounds from ground to waist to move materials, occasional carrying of up to 40 pounds 200 feet to move materials;
    • Frequent pushing and/or pulling of up to 150 pounds of materials on rolling cart throughout multi-level public use library.
    • Ability to regularly operate a variety of machinery and equipment including computer, telephone, copiers, printers, step stools, and audio/visual equipment;
    • Constant standing and walking throughout a multi-level public library facility;
    • Occasional sitting and standing in one area to perform customer service.
  • Work is normally performed indoors in a public library setting. This position involves public contact and mobility through a multilevel public use facility.
  • Physical demand requirements are at levels of Medium Work.

Athens Regional Library System is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the library may provide reasonable accommodation to qualified individuals with disabilities and encourages prospective employees to discuss potential necessary accommodations. The library is a drug-free workplace and requires a pre-employment drug test. Verification of identity and employment authorization through E-Verify will be required.

Submit completed online ARLS job application, including a resume and cover letter describing your qualifications for this position.

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