For the safety of our patrons and with a continued effort to “flatten the curve," all Athens Regional Library System branches in Athens-Clarke, Franklin, Madison, Oconee and Oglethorpe counties will remain closed until such time that it is deemed safe to reopen to the public. Library staff remain on the job  serving our communities virtually.  Please feel free to contact us at http://athenslibrary.org/homepage/regional-information/contact-us if you have any questions regarding library service during this time. We will update the community as more information becomes available.

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FAQs

Library Services FAQs

Databases/GALILEO

  • What is the GALILEO password? 
    • Please contact us using this form  or contact us via the Chat service to get the current GALILEO password. You may also access GALILEO through your PINES account.
    • For additional information on how to access GALILEO, please visit the GALILEO help page: GALILEO at Home
  • I read that Ancestry Library Edition was available from home. How do I do this?
    • Ancestry Library Edition is offering temporary remote access for library patrons. To use it, go to the library’s Online Library page here http://athenslibrary.org/online-library and click on the Ancestry icon. Enter the GALILEO password when prompted. 
  • I read that the Library offers access to The New York Times. How do I do that? 
    • To access The New York Times, go to http://www.athenslibrary.org/online-library/magnews/new-york-times
    • Click "Access from Outside the Library,"  and enter the GALILEO password.
    • The next screen is the redemption code from the NYT. Click on Redeem. You'll be taken to a page from the NYT, where you'll enter your login information or register for an account. The code is good for 24 hours.

Digital access card (Library card)

  • I don’t have a library card. How can I access online materials?
    • You can sign up for a digital-only library card and take advantage of everything on our website, including our downloadable collection of digital eBooks, audiobooks and magazines.
    • Follow this link to the signup page. You must include your email address on the application. Digital access card application.
  • When the library reopens, can I check out other library materials with this account?
    • Yes. After the library re-opens, visit your home library location with a photo ID, and the staff will give you the physical card. You will then have full access to all library materials.

Donations 

  • Is the library still accepting book/DVD/magazine donations?
    • No, at this time we are not accepting any donations of any materials. 

eBooks

  • Does the library offer digital books? 
    • Yes. The library offers downloadable ebooks, audiobooks and magazines through RBDigital, as well as ebooks and audiobooks for kids through eReads Kids.
    • rbDigital
      • How can I access rbDigital?
        • Go to the RBDigital site https://athensga.rbdigital.com/ and click Register. Fill out the information to create your account. It requires a library account, so if you don’t have one, please fill out the form to apply for a digital access card. Please note the RBDigital account is separate from your PINES account. 
      • Where can I find the app for rbDigital?
    • eRead Kids
  • I’m getting an error message when creating my account. What can I do? 
    • Your PINES account may be expired. Please contact the library using this form or contact us via the Chat service so that we can check your account.
  • I don’t know my password.
    • If you do not know your PINES password, try entering the last four digits of the phone number on your account. If that does not work, you can reset it on the PINES login screen, contact us via our Chat Service or email us using this form
  • Can I return rbDigital ebooks early?
    • Yes! In fact, we encourage you to return items that you’ve finished so another patron can check them out. To return items, go to your Checked Out items screen and click the small X on the item you wish to return.

Fines

  • Can I pay fines on my account while the library is closed?
    • Yes. Login to your PINES account and click on the “Charges” link. Follow the links to enter your payment information.

Library card 

  • My library card is expired. How can I fix this? Contact us using this form. If you have your card number, please include that. If you cannot find your account number, include your full name, birthdate, address, and phone number. A staff member will update your account for you. 
  • Why did my library card expire? Library cards expire every two years, no matter how much you use them, so we can ensure that we have your most current information.

Re-opening date

  • When is the library going to be open to the public again?
    • For the safety of our patrons and with a continued effort to “flatten the curve," all facilities of the Athens Regional Library System including Athens-Clarke, Franklin, Madison, Oconee and Oglethorpe counties will remain closed until such time that it is deemed safe to reopen to the public.
    • While our physical space is closed, the library is open virtually.  Please check us out at http://www.athenslibrary.org/.   Our library staff remain on the job serving our communities.  Please feel free to contact us if you have any questions.

Returns

  • Will my materials collect fines while the library is closed?
    • No. You will not be charged any overdue fines for materials checked out while the library is closed.
  • I received a notice that my items are overdue. Should I return my items?  
    • No.  Those notices  are generated automatically by the statewide PINES system. Your materials are not accruing fines.
  • Can I return my items to the book bins?
    • Please keep all items that you have checked out at this time until the libraries reopen.  

Passports

  • I submitted a passport application to the library before it closed. Is my application being processed? 
  • The Athens-Clarke County Library is currently not accepting passport applications. However, you may be able to make an appointment at a U.S. Postal facility using this link: https://tools.usps.com/rcas.htm. Please note the U.S. Department of State website indicates it may be “several months” before passports are issued. Please check their website for the most up-to-date information. https://travel.state.gov/content/travel/en/passports.html
  • Passports can be obtained quickly for customers with a qualified life-or-death emergency. Please visit their website for information.   

PIN

  • What is my password to my PINES account/I’ve forgotten my password.  
    • The password is the last four digits of the phone number on your account.
    • If that does not work, you can reset it on the PINES login screen, or email us using this form

Wifi

  • Can I still use the library’s wifi? 
    • Yes.  The wifi is on 24 hours at all ARLS branches, and is accessible from the library parking lots.  The password for all libraries is “yourlibrary.” We encourage everyone using our wifi to keep physical distancing in mind.  Please stay in your car or at least 6 feet away from any other person.





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